Shipping policy
Last updated: May 11, 2026
Every Wildflower Artisans piece ships from our studio in Santa Fe, New Mexico. Most pieces are one-of-a-kind, so each order gets packed by hand with care. Below is everything you need to know about how and when your order will arrive.
Processing Time
Orders are typically packed and shipped within 2 to 3 business days of payment. Business days are Monday through Friday, excluding U.S. federal holidays.
If a piece requires sizing, light finishing, or any maker coordination before it can ship, we will email you with an updated timeline within one business day.
Shipping Rates (United States)
- Free standard shipping on all U.S. orders over $75.
- Flat-rate standard shipping on U.S. orders under $75. Calculated at checkout based on weight and destination.
- Expedited shipping available at checkout for orders that need to arrive faster. Cost is calculated based on carrier rates and destination.
Estimated Delivery Times (United States)
Once your order ships, estimated transit times are:
- Standard: 3 to 7 business days
- Expedited: 2 to 3 business days
- Overnight: 1 to 2 business days (where available)
Total time from order to delivery is processing time plus transit time. Delivery times are estimates from the carrier and are not guaranteed.
Carriers
We ship via USPS and UPS, depending on destination, package size, and the speed selected at checkout. All shipments include tracking and most include insurance based on declared value.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our studio. If you have not received tracking within 4 business days of placing your order, email us at Hello@WildflowerArtisans.com and we will sort it out quickly.
International Shipping
We currently ship within the United States only. International orders may be available by request on select pieces. Email us at Hello@WildflowerArtisans.com with the piece you are interested in and your destination country, and we will let you know if we can fulfill it and provide a shipping quote. International orders are responsible for any duties, taxes, or customs fees assessed by the destination country.
Shipping to PO Boxes and APO/FPO Addresses
We ship to PO Boxes via USPS. We are also able to ship to APO and FPO addresses, with delivery times depending on the destination.
Address Changes
If you need to update your shipping address, contact us at Hello@WildflowerArtisans.com as soon as possible. We can update the address before your order ships, but once a package is in the carrier's hands, we cannot reroute it.
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at checkout.
Lost or Damaged Packages
If your tracking shows your order as delivered but you have not received it, please first check with neighbors and your local post office, since most packages turn up within a day or two. If it is still missing after 48 hours, email us at Hello@WildflowerArtisans.com and we will help you file a claim with the carrier.
If your package arrives damaged, please email us within 5 days of delivery with photos of the packaging and the piece. We will work with you to make it right, whether that means a replacement (when possible, given that many pieces are one-of-a-kind), a repair, or a refund.
Returns and Exchanges
For information on returns and exchanges, please see our Refund Policy. We accept returns within 30 days of delivery on unworn pieces in original condition.
Holidays and Peak Seasons
During major sales events and the November through December holiday season, processing times may extend by 1 to 2 business days. We will note any extended processing on the homepage and at checkout when this applies.
Questions
If you have a question about your shipment or a special request, please email us at Hello@WildflowerArtisans.com. We typically respond within one business day.