Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at Hello@WildflowerArtisans.com. Once your return is approved, we will send you the return address and instructions. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer, except in the cases noted below. We recommend using a trackable, insured shipping method. Wildflower Artisans is not responsible for returns lost or damaged in transit.

We will cover return shipping in the following situations:

The item arrived defective or damaged in transit.
You received the wrong item.
The piece does not match the listing description.

If any of those apply, just include photos when you email us and we will send a prepaid return label.

Damages and Issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or you received the wrong piece. Email us within 5 days of delivery with photos of the packaging and the item, and we will make it right.

Exchanges

We are happy to offer exchanges within the same 30-day window. If you would like a different size, a different stone, or a different piece altogether, contact us at Hello@WildflowerArtisans.com and we will walk you through the swap.

For exchanges, we cover the shipping cost on the replacement piece going out to you. The customer covers return shipping on the original. This is our way of making it easy to get the right piece without the friction of placing a separate order.

Please note: many of our pieces are one-of-a-kind, so an exact swap may not always be possible. We will help you find something equally special.

Exceptions and Non-Returnable Items

The following are final sale and cannot be returned or exchanged:

Custom or made-to-order pieces
Pieces that have been resized to a non-standard size at your request
Sale items and discounted pieces
Gift cards

One-of-a-kind statement pieces priced at $500 or more may also be marked Final Sale on the product page. This will always be clearly disclosed before checkout. If you are not sure, please reach out before purchasing and we will confirm.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Hello@WildflowerArtisans.com.